Our highest level plan for companies who rely
on their IT for their operations

Mansol PLAN is our premier support service and is designed on a case-by-case basis for companies who need an IT partner to act like an internal IT department.

Mansol Plan provides proactive monitoring and scheduled maintenance to reduce the number of IT problems and keep your system running seamlessly and smoothly.

	Weekly Maintenance Network administration tasks [including Windows and Office updates] Proactive monitoring and alerting
	Monthly Maintenance Proactive Account Management with an appointed Account Manager holding regular face-to-face meetings Review problems that have arisen during the previous month Present infrastructure statistics from PC’s/Network Check for any non-emergency problems
	Annual Maintenance Consultancy time of 15 minutes per PC or laptop plus 1 hour per server per year IT Review and Health-Check and recommendations made for the following year
	As required Key component disaster recovery
	Mansol Plan also provides: Account Management Dedicated account manager Single point of contact Regular monthly review meetings
	Inclusive Consultancy Time For every PC and laptop, we will provide 15 minutes inclusive consultancy per year, and 1 hour per server. This consultancy can be used as required for e.g. Specific project work Pro-active reviews to ensure the IT environment continues to serve the needs of the business Review of business processes and IT integration to help deliver operational efficiency and business performance improvement Training
	Mansol Flexi operates from 9.00am to 5.30pm Monday to Friday.*

Costs
Mansol Plan is a bespoke service.
Costs are individually calculated depending on the size of your system & requirements.

Mansol Plan is suited to:

• Customers who need reliable system with fallback
• Customers for whom loss of the system has major impact on their operation
• Customers who have constantly evolving IT requirements

	Clear budgeting for your financial year
	Support when you need it
	Experts on hand for advice
	No more problematical DIY networks!

Some of the other features from which you'll benefit with MANSOL PLAN

Network Administration

• Management of user network and e-mail accounts
• Software patches and service packs for PC and server operating
  systems and agreed application software
• Security patches
• Weekly back-up checks and data restore requests

Server Monitoring

• Server disc space, memory and CPU usage
• Server RAID status
• Anti-virus updates and alerts
• Server operating system event errors and warnings for key services
  such as mail systems, print subsystem and specialist applications
• Internet access

Key component disaster recovery

• Mansol will make sure that there is complete to allow system recovery
• In the event of a disaster affecting one of your servers, we will install a loan
  server [for up to 5 days], re-install any required applications and recover
  your system from the latest backup
• Subject to initial audit, we will also provide an equivalent loan unit for up to
  3 days in the event of complete failure of an essential network
  component such as a switch or broadband router
• More advanced server backup services are available at additional cost