Retail Software Returns Policy
No Quibble 14 Day Guarantee
We want you to share in our passion for the products but if for any reason you’re not completely satisfied we have a no quibble guarantee. You can return your order within 14 days for a full refund or exchange, as long as it’s returned to us in it’s original condition and unopened packaging. This is in addition to your statutory rights.
Important: If the software package has been openened or tampered with, we cannot make any refunds.
If possible, please print off your email receipt and enclose it with the parcel as this has all the details we require. Please note that you will be responsible for the cost of returning goods to us unless the item is faulty or it was delivered to you in error. We would recommend for your own protection that you use a recorded delivery service as we will not accept any responsibility for items lost in the post/non delivery.
How to Return or Exchange
1. There is no need to telephone us when sending us a return.
2. Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund & the reason for the return.
3. Attach the label provided on the despatch note/invoice to the parcel.
If you no longer have this then please send the parcel to:
Management Solutions
1 Leadervale Road
Edinburgh
EH16 6PB
4. Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to Management Solutions at your own expense.
5. We will email to confirm your return has been processed. You will receive your refund credit (not including the postage) when the items have been safely delivered to us, or exchange order (when in stock) within apprx 2 weeks after you post the goods back to us.
On receipt of the returned goods, Management Solutions will give you a full refund of the amount paid for the goods (but not the postage) or an exchange credit as required. You must, however, return the goods to Management Solutions on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are considerably enhanced by all of this. Please enclose your name, order number and address details and reason for return inside the parcel to ensure a prompt refund. If possible, please print off your email receipt and enclose it with the parcel as this has all the details we require. Please note that you will be responsible for the cost of returning goods to us unless the item is faulty or it was delivered to you in error.
We would recommend for your own protection that you use a recorded delivery service.
